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#AceNewsDesk – Jetpack Revamps Mobile App, WordPress.com Users Must Migrate to Keep Using Stats, Reader, and Notification Features

Say Hello to the New Jetpack Mobile App

Put WordPress in your pocket with the new Jetpack mobile app.

As we settle into 2023, we’ve been thinking about ways to help you get the most out of your WordPress site throughout the year. That’s where the new Jetpack mobile app comes in!

We know inspiration doesn’t wait for you to be sitting at your desk. It can strike anywhere. With the new Jetpack mobile app, you have the freedom to snap a photo to post while out on a walk, begin drafting your Bloganuary entry on your morning commute, or make tweaks to your content while on your lunch break.

Inspiration, we’re ready for you!

What’s more, the app brings the tools you need to manage and grow your site right to your fingertips: 

• Understand how your content is performing and know what’s resonating with your audience using Stats and Insights.
• Reply to comments on the go, see when your traffic is booming, and stay engaged with your audience with Notifications.
• Discover new bloggers and catch up with your favorite sites using the Reader.

We’re constantly working on new ways to improve the Jetpack app and make it the best possible way to WordPress on the go. Daily blogging prompts to help spark different content ideas are an example of one recent feature we’re excited to continue iterating on. In addition, you can now use the app to log into WordPress.com on your computer simply by scanning a QR code.

Have ideas for features or improvements you’d like to see within the app? We’re all ears! Let us know in the comments below.

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FAQ

What’s the difference between the WordPress and the Jetpack apps?

Your favorite Jetpack-powered features from the WordPress app – including Stats, Notifications, and the Reader – have a new home: the Jetpack app! These features will soon be removed from the WordPress app so that its focus will be on essential user and publishing tools. With the Jetpack app, you can expect the same attention to core features like managing and editing content, as well as next-level tools to grow your audience on a trusted platform.

How do I migrate my data and settings from the WordPress app to the Jetpack app?

If you have the latest version of the WordPress app installed, your data and settings will be automatically transferred to the Jetpack app. Data that will be transferred includes locally stored content, saved posts, and other in-app preferences. 

Simply download the Jetpack app and you’ll be “auto-magically” logged in with all your content in place.

Is there an additional cost?

The Jetpack app is free to download and you can continue to use the same features that you enjoy with the WordPress app, at no additional cost.

Why are there two apps, and which should I use?

WordPress comes in more than one flavor and serves a diverse range of site administration needs. After listening to a lot of feedback around varying expectations, we settled on creating two options for you to WordPress on the go:

1. The WordPress app will focus on WordPress’ core functionality. If you’re looking for the essential tools you need to publish on the go, with support for offline editing and the ability to upload media straight from your phone’s camera roll, then this may be the app for you.
2. The Jetpack app is the premium mobile publishing experience for our super-connected world. With it, you’ll get all the essential tools that come with the WordPress app, plus a suite of features for growing your site. Track the performance of your content with Stats, get notified about comments and reactions with Notifications, and discover content and join communities with the Reader. Whether you’re new to publishing on the Internet or a seasoned veteran, have a WordPress site already or want to start a new one — download the Jetpack app today for a great set of tools to start or grow!

Either app is available for you to use. Once you’ve decided which app is best for you, please delete the other. Managing your site across both apps is currently unsupported and may lead to issues like data conflicts.

We’re excited to offer different apps to suit different needs and will be sharing further details over the coming weeks. In the meantime, we want to hear from you! Please feel welcome to comment on this post with any questions or feedback you may have.

OPINION: When Automattic launched a mobile app for Jetpack in June 2021, it was targeted mainly at users who were on a paid Jetpack plan, as it enables access to features like backups, restores, and security scanning. Most importantly, the app gave Automattic a more direct path for monetizing Jetpack, without adding more commercial interests into the official WordPress apps.

This week Jetpack announced that it has revamped the app and is offering a more compelling reason for those using the free plan to migrate. As part of a longterm effort to refocus the official WordPress apps, features that require Automattic’s products (the Jetpack plugin or a WordPress.com account) in order to use them, will soon be removed. This includes the Stats, Reader, and Notifications features, which have been relocated to the Jetpack app. WordPress.com announcement for the revamped Jetpack app

WordPress.com users and Jetpack users on the free plan who previously relied on these features will need to switch to the free Jetpack mobile app. All the features that are moving over from the core WordPress app will still be free in the Jetpack app.

While most self-hosted Jetpack users may easily understand the need for the switch, this transition may be rougher for WordPress.com users who do not understand the history of the mobile apps and see it all as “WordPress.” They may not be aware that Automattic’s integrated products have been controversial features in the official WordPress apps for nearly a decade. 

The announcement on WordPress.com is confusing, as it presents Jetpack as just a new optional app and doesn’t convey the urgency of migrating if users still want access to stats, notifications, the reader, and any additional paid features. 

The post’s FAQ section describes the Jetpack app as “the premium mobile publishing experience for our super-connected world” and states that “the Jetpack app is free to download.” WordPress.com users who commented on the post found the words “premium” and “free to download” to be suspicious and confusing. They don’t understand the reason for two apps:

“Do we have to change over? I only want to blog, I’m not technical and I don’t understand why you have done this or how to use it?”

“So is WordPress now called Jetpack?”

“If it ain’t broke, don’t fix it. This move is not in your users’ best interests so why is it being done? This smacks of the recent pricing debacle.”

“I’m really disappointed by this decision. Why are you forcing us to use two apps? Your explanation of the differences makes no sense, and sounds like you made a decision for some reason you won’t tell us and you’re just trying to justify it. This is not user-focused at all.”

Users are also concerned about data loss, as those who are migrating to the newly revamped app are advised to delete the WordPress app after installing the Jetpack app. The announcement states that “Managing your site across both apps is currently unsupported and may lead to issues like data conflicts.” 

One user asked if there are premium features in the Jetpack app that will carry additional cost, and if there is any advertising included within the app.

“For clarity, the Jetpack app is free to use and doesn’t include in-app advertisements,” Automattic representative Siobhan Bamber said.

“We’re still planning our 2023 roadmap, and it’s possible in-app purchases will be a part of our plans. The driving goal would be to offer features that bring most value to users, and we’re keen to hear any ideas or feedback. Any in-app purchases would be optional, with the currently free features remaining free to use.”

In response to those asking about the differences between the two apps, Bamber said there will be a couple more posts on the WordPress.com news blog in the following weeks.

Users will need to have the latest version of the WordPress app installed in order to automatically migrate their data and settings to the Jetpack app. This includes locally stored content, saved posts, and in-app preferences. The FAQ states that after users download the Jetpack app, they will be “auto-magically” logged in with all their content in place. 

“One good way to confirm whether your version of the WordPress app supports ‘auto migration’ is to tap one of the in-app ‘Jetpack powered’ banners,” Bamber advised users in the comments. “You’ll find these banners at the bottom of sections including Stats and Reader. If you tap the banner, you’ll only see the ‘Switch to the new Jetpack app’ prompt in versions that support migration.”

The revamped Jetpack app has been presented to WordPress.com users as a more feature-rich way to publish to their websites, but it also lays the burden of choice on users to try to understand the difference between the two apps and select one for all the sites they manage. Many don’t want the inconvenience of switching to a new app. Based on the users’ responses, it might have been easier for them to understand that the official WordPress apps are removing all features require the Jetpack plugin or a WordPress.com account – instead of selling it as a new, shiny publishing experience. 

Migrating to the Jetpack app is the best option if you want to continue using the Stats, Reader, and Notifications features. In order to make it easy for users to choose the best path forward, future posts on WordPress.com should make it crystal clear what features users can expect in each app and when they will need to take action.

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